Welcome to Golfie FAQ page!

Here you’ll find answers to the most common questions about our products, orders, shipping, returns, payments, and more. If you don’t see your question answered, feel free to contact us at support@golfieshop.com or +1 (203) 687 4355.

1. Orders & Account

Q1: How do I place an order?
A: Browse our products, select your desired items, and add them to your cart. When ready, proceed to checkout, fill in your shipping and payment information, and confirm your order. You will receive an email confirmation once your order is successfully placed.

Q2: Do I need an account to order?
A: No, you can checkout as a guest. Creating an account allows you to track orders, save addresses, and view order history.

Q3: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement by contacting support@golfieshop.com After this period, cancellations are treated as returns according to our Refund Policy

2. Shipping & Delivery

Q4: Where do you ship?
A: We currently ship to the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or PO Boxes.

Q5: How long will delivery take?
A: Standard shipping usually takes 3–7 business days (Mon - Sat). During peak seasons or unforeseen delays, delivery may take longer. You will receive a tracking number once your order ships.

Q6: Is shipping free?
A: We offer different shipping costs depending on product types and destinations. We Ship via trusted U.S. carriers such as UPS, LTL or FedEx, depending on the size and destination.

Q7: What if my package is lost or damaged?
A: Please see our Shipping Policy and Refund Policy for step-by-step instructions. Contact us immediately at support@golfieshop.com if your order arrives damaged or is missing.

3. Returns, Refunds & Exchanges

Q8: How do I return an item?
A: Returns are accepted within 30 business days (Mon - Sat) of delivery for most new, unused items in original packaging. Email support@golfieshop.com to request a Return Merchandise Authorization (RMA). Follow the instructions provided for return shipping.

Q9: Are there restocking fees?
A: A 20% restocking fee applies for standard returns. No fee applies for damaged, defective, or incorrect items as verified by our team.

Q10: Can I exchange an item?
A: Yes, exchanges are accepted under the same 30 business days (Mon - Sat) window and condition requirements. You are responsible for shipping any replacement or variation costs.

Q11: Are there items that cannot be returned?
A: Certain custom, final-sale, or made-to-order items cannot be returned. Please see our Refund Policy for details.

4. Payments & Billing

Q12: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, Dinar Club, JCB and Google Pay.

Q13: Is my payment information secure?
A: Yes! All transactions are encrypted with SSL technology. We do not store your full credit card information on our servers.

Q14: Can I use multiple payment methods?
A: Currently, we only accept a single payment method per order.

5. Product Information & Warranty

Q15: How can I find product details?
A: Each product page contains a detailed description, specifications, dimensions, and images. Please read carefully before purchasing.

Q16: Do your products come with a warranty?
A: Warranties vary by manufacturer. Any issues with manufacturer defects are handled according to the product’s warranty. Shipping damage or DOA items must be reported within 48 hours.

Q17: Can I customize or order special items?
A: Certain items can be customized or made-to-order. Custom orders may have special terms and are typically non-returnable.

6. Privacy & Security

Q18: How do you protect my personal information?
A: We use industry-standard security measures and handle all data according to our Privacy Policy. Personal information is encrypted during transmission and securely stored.

Q19: Do you share my personal information?
A: No, we do not sell or rent your personal information. We may share data with trusted service providers for order fulfillment, payments, or shipping, as detailed in our Privacy Policy

7. California Consumer Privacy (CCPA)

Q20: Do you honor California privacy rights?
A: Yes. California residents can request access, deletion, or opt-out of sharing personal information. We do not sell personal information, in line with the CCPA. Contact support@golfieshop.com to exercise these rights.

8. Contact & Support

Q21: How do I contact customer support?

Email: support@golfieshop.com

Phone: +1 (203) 687 4355

Business Hours: 09:00 AM - 06:00 PM (Mon - Sat), (GMT-05:00) Eastern Standard Time (New York)

We are here to help with any questions about your order, products, returns, or website experience.